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Terms of use

This page tells you the terms on which you may use our website whether as registered user or guest. Please read it carefully before use.

By using the site, you accept the terms and agree to obey them.  If you don't accept them, please don't use the site.

Who we are is operated by Smart Energy GB a UK Limited company registered in England under company number 8455995.

Some important details about us:

  •   Our registered office is: Crane Building, 22 Lavington Street, London SE1 0NZ
  •   our VAT number is: 162 3606 26

Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read our policy here.

By using the site, you agree to us handling this information and confirm that data you provide is accurate.

Intellectual property rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.

Our legal responsibility to you

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

  • any loss to you arising from use of our site; and
  • loss of income, profit, business, data, contracts, goodwill or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

Uploading to our Site

If you contact other users of our site or upload material to it, you must follow our terms of use, which sets out standards for usage. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn't follow our acceptable use policy.

Computer offences

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

Links to our Site

You are allowed to make a legal link to our website's homepage from your website if the content on your site meets the standards of our terms of use. We can end this permission at any time.

You mustn't suggest any endorsement by us or association with us unless we agree in writing.

Links from our Site

Links from our site to other sites are only for information. We don't accept responsibility for other sites or any loss you suffer from using them.


We change these terms from time to time and you must check them for changes because they are binding on you.

Trade mark

The Smart Energy GB name, strapline, logo and characters are trade marks of Smart Energy GB. This includes:

  • The previous 'Campaign for a Smarter Britain' name and logo, and the characters ‘Gaz’ and ‘Leccy’.
  • The current ‘Join the energy revolution’ name and logo, and the character Albert Einstein.

Personality rights of ALBERT EINSTEIN are used with permission of The Hebrew University of Jerusalem. Represented exclusively by BEN Group, INC.

Any use of our trade marks or other brand assets is subject to such separate licence terms as we may agree from time to time, depending on the nature of that use.

Applicable law

The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.

Website acceptable use

This is our acceptable use policy. If you use our website, it means that the policy applies to you and that you agree with it as part of our website terms and conditions.

We may change these terms, so we expect you to check this page from time to time as the changes will be binding on you. There may also be changes elsewhere on our site.

What you must not do

You must not use the site to do any of the following:

  • break any laws or regulations
  • do anything fraudulent, or which has a fraudulent effect
  • harm or attempt to harm minors
  • do anything with material that does not meet our content standards (these are listed below)
  • do anything with unsolicited advertising material (known as spam)
  • transmit any data or material that is harmful to other programs, software, or hardware (for example, viruses, Trojan horses, worms, etc)
  • copy in any way or re-sell any part of our site (unless we allow it under our website terms)
  • interfere with or damage any part of our site, equipment, network, software or storage arrangements

Content standards

Here are our content standards. They apply to all material that you contribute to our site and to all interactive services.

You must follow these standards carefully, but please also follow the spirit of them.

Your contributions must be:

  • accurate (if they are factual)
  • genuine (if they state opinions)
  • within the law

Your contributions must not be:

  • defamatory, obscene or offensive
  • likely to deceive, harass, annoy, threaten, or invade someone else's privacy

And they must not:

  • promote material that is sexually explicit
  • promote violence, or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation
  • infringe anyone else's intellectual property
  • be used to impersonate anyone, or misrepresent anyone's identity
  • encourage or assist anything that breaks the law

Interactive services

Our standards for interactive services, such as chat rooms and bulletin boards, are as follows:

  • we will tell you clearly about the service
  • we will tell you what form of moderation we use for the site
  • we will try to assess risks on the site (especially for children) and will moderate if we think it is appropriate

Please note, however, that we are not required to moderate our interactive service. We will not be responsible for any loss to anyone who does not use our site according to our standards (whether or not we have moderated the service).

Important notice for parents

Use of our interactive service by a child is subject to parental consent.

If you permit your child to use the service, we advise you to explain the risks. Moderation is not always effective.

Please contact us if you have a concern about moderation.

Disclosure to courts

If you have to disclose Confidential Information by order of a court or other public body you may do so.

Suspension and termination

If we think you have breached this policy, we will take whatever steps we think are necessary.

These might include:

  • stopping your use of the site temporarily or permanently
  • removing material you have put on the site
  • sending you a warning
  • taking legal action
  • telling the right authorities

We exclude legal responsibility and cost for actions we take to deal with your breach of our policy.

Contact us

Please email us at [email protected] to contact us about any issues.