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Page last updated icon Page last updated on 24th April 2024

PayPoint and Smart Energy GB team up to spread the word about smart meters

Smart Energy GB, the voice of Britain’s smart meter rollout, has announced a partnership with PayPoint that will reach thousands of prepay energy customers with information on smart meters and their benefits.

Every home will be offered a smart meter, at no additional cost, by 2020, bringing an end to estimated bills. They show people how much energy they are using in pounds and pence, in near real time, and will also make prepayment for energy cheaper and more convenient.

Prepay customers with smart meters can monitor their credit easily on their in-home display and top up online or over the phone, so there will be no more need to access the meter manually when credit runs out. 

PayPoint is the leading multi-channel payment processing company. It provides payment facilities in shops for everyday jobs like topping up prepay gas and electricity meters, buying mobile phone credit or paying bills.

Smart Energy GB will work with PayPoint to provide information on smart meters:

  • At PayPoints in 1,000 specially selected shops
  • On the receipts of customers topping up gas and electricity in store
  • Through retailers, who will receive advice and information in order to help them tell customers about smart meters

Sacha Deshmukh, Chief Executive of Smart Energy GB said: 

“Smart meters completely transform the way that prepay customers manage their gas and electricity. They make it much easier to monitor and top up credit and will help bring down the costs of prepay. Through our partnership with PayPoint, we’ll reach many of the people who could benefit the most from smart meters.”

Dominic Taylor, CEO of PayPoint said: 

“PayPoint supports a matchless nationwide network of 29,000 retailers and helps many organisations to handle multi-channel payments around the UK, including supporting energy companies with smart meter solutions. We hope that through our partnership with Smart Energy GB we will be able to drive awareness around the support and information available to retailers and the communities they serve throughout the smart meter roll out.”  

Smart Energy GB is working with national organisations, supporting local groups, and teaming up with major brands to reach every home in Great Britain. Its work with trusted charities, brands and people is at the heart of its national campaign to engage everyone in the smart meter rollout. 


Notes to editors

Further information about Smart Energy GB’s Partnership Programme can be found here.

About Smart Energy GB

Smart Energy GB is the voice of the smart meter rollout. It’s our task to help everyone in Great Britain understand smart meters, the national rollout and how to use their new meters to get their gas and electricity under control. Our national campaign has already begun and will reach all households and microbusinesses in England, Scotland and Wales.

About smart meters and the rollout

Smart meters will replace the traditional meters we currently have in our homes. They will provide consumers with accurate bills, near real time information on energy usage in pounds and pence, and greater control over their gas and electricity. The smart meter rollout is an essential technology upgrade, unprecedented in its scale, to improve Great Britain’s energy infrastructure. Between now and 2020, everyone across England, Scotland and Wales will be offered a smart meter by their energy supplier at no extra cost. More than three million smart meters have already been installed. To find out how you can get a smart meter from your energy supplier please visit

About PayPoint

PayPoint supports market leading national networks across 39,000 convenience stores in the UK and Romania so that customers are always close to a PayPoint store. In thousands of locations, as well as at home or on the move, people use Paypoint to control better their household finances, essential payments and in-store services, like parcels. The UK network contains more branches than all banks, supermarkets and Post Offices together, putting Paypoint at the heart of communities for over 10 million regular weekly customers.

PayPoint has a proven track record of decades of tech-led innovation, providing retailers with tools that attract customers into their shops. Its industry-leading payments systems give first class service to the customers of over 1,500 clients - utility companies, retailers, transport firms and mobile phone providers, government and more.

PayPoint is on and offline; providing for payments by cash, card including contactless; retail, phone and digital; at home, work and whilst out and about from Land’s End to the highlands and islands – helping to keep modern life moving.

PayPoint offers clients streamlined consumer payment processing and transaction routing in one, seamlessly integrated solution, through MultiPay. This gives customers the flexibility to pay in the way that best suits them; including mobile app, online, text, phone/IVR and cash in-store.

Smart Energy GB media contacts

For more information including interview requests, case studies of smart meter users, infographics, photography and video content please contact the Smart Energy GB media team:

Janqui Mehta: [email protected]; 0203 019 1063/07715 665 112